Terms of Service

01About these terms

These Terms of Service (“Terms”) are an agreement between you and Milann (“we”, “us”, “our”). They apply when you use the Milann app, the website at milann.app, and any related services (together, the “Service”).

By creating an account, joining the beta, or otherwise using the Service, you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you don’t agree, please don’t use the Service.

02Who can use Milann

To use Milann, you must meet all of these requirements:

• You are at least 18 years old.
• You can enter a binding contract under Indian law, and no law bars you from using the Service.
• You have not been convicted of, or charged with, a sexual offence or a violent crime.
• Your relationship status and intentions on your profile are honest.
• You have not previously been removed from Milann.

Milann is currently available to people in India.

03Your account and verification

To keep Milann safe, every profile must complete verification before it can message other members. Verification may include a live 3D selfie, a check that your photos show the same person, AI and deepfake detection, Aadhaar-based e-KYC through a licensed provider, and connecting your LinkedIn profile.

• Give accurate, current information and keep it up to date.
• Use your own photos and identity — never someone else’s.
• Keep one account and keep your login secure. You are responsible for activity on your account.
• Tell us straight away at info@milann.app if you think someone else has accessed your account.

Verification confirms that a profile belongs to a real person whose identity checks passed. It is not a background check, and it doesn’t guarantee how anyone will behave. We may decline, pause, or remove verification if we can’t confirm your identity or suspect misuse.

04How you must behave

You agree to follow our Community Guidelines everywhere on Milann — in profiles, photos, and chats, and when you meet people you found through the Service. In particular, you must not:

• harass, threaten, stalk, or intimidate anyone;
• share nudity or sexual content, or any content involving a person under 18;
• impersonate anyone, or create fake or duplicate profiles;
• ask members for money, promote products or services, or run scams;
• use bots, scrapers, or other automated tools, or access the Service in ways we don’t offer;
• copy, reverse engineer, or interfere with the Service or its security;
• break any law, or help anyone else to.

05Your content

You own the photos, text, and other content you add to Milann (“your content”). To run the Service, you give us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, and process your content — for example, to show your profile to potential matches and to check it for safety. This licence ends when your content is deleted, except where we need to keep it as described in our Privacy Policy.

You are responsible for your content and confirm you have the right to share it. We may remove content that breaks these Terms or our Community Guidelines.

06Safety and moderation

We use automated safety tools and human review to protect members. Messages and images may be checked automatically, including before they are sent, and content that breaks our Guidelines may be blocked. Repeated or serious violations can lead to suspension or removal.

If anything feels wrong, use Report and Block in the app or write to us. Before meeting someone in person, read our safety tips. You are responsible for your own interactions with other members, online and offline.

07Compatibility scores

Milann uses your preferences and the details you provide — including Vedic astrological information, if you choose to share it — to suggest and rank matches. Compatibility scores are a guide to help you decide. They are not a promise of a successful relationship, and not professional, religious, or astrological advice.

08Fees

Milann is free during the beta. If we introduce paid features, we’ll show you the price and any specific terms before you pay, and we won’t charge you without your agreement.

09Ending your account

You can stop using Milann and delete your account at any time in the app or by writing to info@milann.app.

We may suspend or remove your account, or limit your access, if you break these Terms or our Guidelines, if the law requires it, or if we reasonably believe it’s needed to protect members or the Service. Where appropriate and lawful, we’ll tell you why and how to appeal.

10Disclaimers

We work hard to make Milann safe and useful, but we provide the Service “as is” and “as available”. To the extent the law allows, we don’t guarantee that you’ll find a match, that the Service will be uninterrupted or error-free, or that members are who they say they are beyond the results of our verification checks. We are not responsible for how any member behaves, on or off the Service.

11Limitation of liability

To the fullest extent permitted by applicable law, Milann will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, goodwill, or profits, arising from your use of the Service. Nothing in these Terms limits any liability that cannot be limited under Indian law.

To the extent the law allows, you agree to indemnify us against claims and losses that arise from your breach of these Terms or your misuse of the Service.

12Grievances

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can raise a complaint about content on Milann, or about your account, with our Grievance Officer:

Role

Grievance Officer, Milann

Email

info@milann.app

Response

Acknowledged within 24 hours · resolved within 15 days

If your complaint is about content that shows you nude or in a sexual act, or that impersonates you (including morphed images), we will act to remove access to it within 24 hours of receiving your complaint.

13Governing law and disputes

These Terms are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Kolkata, West Bengal have exclusive jurisdiction over any dispute arising from these Terms or the Service. Please contact us first — most issues can be resolved quickly.

14Changes to these terms

We may update these Terms as Milann grows. If a change is significant, we’ll tell you in the app or by email before it takes effect. The “Last updated” date above shows when these Terms last changed. If you keep using the Service after a change takes effect, you accept the updated Terms.

15Contact

Questions about these Terms? Email info@milann.app or visit our contact page.